> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ibubbl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach iBubbl, and what to include so we can answer quickly.

Email **[support@ibubbl.com](mailto:support@ibubbl.com)** with questions about the API, a request that isn't behaving as documented, a webhook that isn't arriving, or a mistake in these docs.

## What to include

The more of this you send, the faster we can find your request in our logs:

* **The `X-Request-Id` response header.** Every API response carries one, and it finds your request directly. See [Request IDs](https://docs.ibubbl.com/errors.md#request-ids) for how to read it, and how to send your own.
* **When it happened**: the date and time, with the timezone (UTC is best). This matters most when you don't have a request ID, such as for a webhook.
* **The endpoint**: method and path, for example `POST /v1/messages`.
* **The IDs involved**: the message `id`, the `contact_id`, the webhook subscription `id`, or the event `id` (`evt_…`), whichever apply.
* **The HTTP status and response body** you got back, and the request body if there's no request ID.
* **The email address of your iBubbl account.**

For a webhook problem, also include the endpoint URL the subscription points at, and what the dashboard's webhook log shows for the delivery.

> [!WARNING]
>
> **Never send us your API key or webhook signing secret**, in full or in a screenshot. Leave the `Authorization` header out of anything you paste. If you need to say which key you used, give its prefix (the first 14 characters, such as `ib_pk_a3f2c8d9`), which the dashboard shows next to each key. If a key or secret has been exposed, revoke it in the dashboard first and create a new one.

## Before you write

* [Errors](https://docs.ibubbl.com/errors.md) lists every error code, what it means and whether to retry.
* [Webhook events](https://docs.ibubbl.com/webhooks/events.md) describes every payload, including why events can arrive out of order or twice.
* [Changelog](https://docs.ibubbl.com/changelog.md) lists recent changes to the API and these docs.


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